Green bin collections
Present your bin by 6am to ensure it is emptied
Ensure that the bin is safely accessible from the edge of your property and does not cause an obstruction
Take your bin back in promptly as leaving it out can block pavements making it difficult for wheelchair and pushchair users.
If needed we can help you move your bin. Contact us to arrange assistance
We will not collect any side waste and the lid on the bin must be closed
- Help us by marking your bin with your name and address
The following items cannot be placed in the domestic bins:
- Soil, bricks and concrete
- Tyres or car parts
- Building rubble and stones
- Paints, oils or solvents
- Fixtures and fittings (bathroom fittings and kitchen units)
If your green bin has been missed please contact us as soon as possible.
Missing and lost bins
My bin has gone missing - what should I do?
If you need a replacement bin contact our customer services team. We can make a discretionary charge for missing or damaged bins.
Please report damaged bins to us so that we can arrange a replacement. We can make a discretionary charge for missing or damaged bins.
Request a bin exchange
You can request a smaller or larger bin. If you live in a household of 6 or more you may be entitled to a larger bin.
The issuing of the larger bin is dependent upon you demonstrating willingness to minimise your family waste and participate in our recycling schemes.
1 to 5 people, 240L bin
6 or more people 360L bin
If you require a lockable bin, please contact Customer Services to arrange an order. Call 01636 650000.
Bins for new properties
If you have recently moved into a new property and require bins please contact us. There is a charge for new bins, which covers the purchase and delivery costs associated with establishing the collection.
If you are a property developer and require new bins for a property, you will need to contact us directly on 01636 650000.
Do you struggle to put your bin out for collection?
We may be able to help. Contact us for an assessment.
Large items and electrical goods